Your users want engaging experiences.
Federal agencies tend to expend more resources maintaining aging infrastructure than innovating IT. As a result, many agencies struggle to provide the digital experiences modern users want.
Through Insight’s Digital Innovation solutions, you can accelerate service delivery and provide the high-quality user experiences your customers deserve. With data-driven insights and innovative technology solutions, we’ll help you manage today’s priorities and transform for the future.
Enable meaningful innovation.
You need a design process that turns ideas into rich and powerful business outcomes — without disrupting your operations. We’ll help your agency go digital through three steps:
We start with deep research to understand your current infrastructure, workloads and applications, as well as the needs of your customers and workforce. Based on that research, we work with your agency to conceptualize the project and develop a detailed roadmap.
Our research-driven approach delivers:
- Multiyear program definition & road map
- Minimum Viable Product (MVP) definition
- Return on investment analysis
With a solid strategy as our foundation, we define, design and architect your innovation. We evaluate findings and identify solutions around product engineering, operating models and technology that will create the desired experience.
At this stage, we deliver:
- Hardware engineering
- User experience & visual branding
- Operating model dependencies & alignment
Build & test
We develop solutions that exceed expectations to deliver beautiful and functional user experiences. While each solution is optimized for long-term use, we support you with regular updates and improvements as your needs evolve.
Our continuous services include:
- Ongoing managed services support
- Testing & implementation of updates
- Advanced analytics & customer feedback
Applications that impress
Today’s tech-savvy users demand more from their digital interactions. They look for mobile sites that perform flawlessly on any device and apps that create smooth and intuitive user experiences. We’ll help you deploy new applications to satisfy your users.
Whether you want to revise an existing application or create a personalized application from scratch, our Digital Innovation team has the technical knowledge and skills to design:
- Web-only applications
- Text message communications
- Point-of-sale kiosk interfaces
- Facebook® Messenger integration
Boost workplace performance.
Your staff’s time is too valuable to waste on menial tasks. Intelligent workforce applications can help employees work smarter by taking on repetitive tasks, freeing workers to engage in other high-value work.Learn more
Service delivery that defies expectations
When your users have questions, they want speedy resolution, no matter the time of day. Don’t let unwieldy websites or outdated apps color their opinion and affect your agency’s reputation. Exceed expectations with service delivery that never sleeps.
We’ll help you leverage automation and Artificial Intelligence (AI) to offer intelligent digital experiences. With self-service capabilities and conversational agents available to answer frequently asked questions, you can increase user convenience while decreasing your costs.
Redefining “hands-on” workplace experiences
When it comes to training employees, the most effective tools in your arsenal are hands-on experience and powerful visualization. As the first self-contained holographic computer, Microsoft® HoloLens™ can provide both simultaneously by merging physical experiences with digital visualizations.
The wearable, mixed reality headset projects holograms into the physical world, allowing employees to interact with data in a whole new way. Discover how your employees can collaborate in real-time and bring ideas to life through a truly hands-on experience.
Insight & Microsoft — partners in Digital Innovation
2018 Microsoft U.S. Partner Award for Data & AI – Internet of Things
2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
2017 Microsoft Worldwide Mobile App Development Partner of the Year Award
2016 Microsoft Worldwide IoT Partner of the Year Award
Featured articles, blogs and client stories for federal government
2020 Insight Public Sector Pulse: The Impact of COVID-19 on Public Sector Organizational Readiness
Insight report / 11 Sep 2020
Learn how the COVID-19 pandemic has impacted federal, state & local government IT in Insight's report. Uncover survey responses of IT professionals across the U.S.