By Insight Editor / 24 Apr 2024 / Topics: Procurement IT optimization Consulting services Managed services
Client industry:
Financial services
Challenge:
A process for consistent support of disparate branch technology across thousands of locations
Solution:
Procurement, storage, delivery and disposal of hard-to-find compatible hardware
Insight provided:
- Consulting Services
- Managed Services
- Procurement, storage, delivery and disposal of hardware
Outcomes:
- 1,800+ badged service techs providing support
- Extended life of $1M+ worth of branch POS equipment and peripherals
- Tapped industry-leading logistics capabilities
- $200K+ saved annually in IT labor
- 4-hour SLA delivery
Given a rapidly expanding footprint, this financial services client needed help managing its scope of technology needs. With disparate generations of POS equipment across thousands of locations, implementing a consistent solution to supporting these assets was proving a challenge for internal teams. Looking for a partner that could meet its unique needs and understand its goals, this client sought break-fix service support from Insight.
To support the disparate technology across branch locations for this financial firm, robust procurement, storage, delivery and disposal means were critical. Additionally, the range of POS technology in use meant the hardware requirements were vast and hard to track down. Due to the scope and scale of this proposed support mechanism, a partner like Insight with industry-leading logistics capabilities was paramount to success. Ultimately, a four-hour delivery SLA was finalized, with Insight consistently delivering necessary hardware on demand for the client.
With this support mechanism in place, this client has first and foremost been able to extend the life of more than a million dollars’ worth of POS equipment, resulting in cost savings for the financial firm. By offloading the procurement, storage and delivery processes of this initiative, the client was also able to reduce internal IT labor costs by more than $200K. Additionally, internal teams were able to focus on other high-priority IT initiatives due to increased capacity. Lastly, Insight has provided more than 1,800 badged service technicians while limiting turnover, ensuring continuity in support for the client.
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