The solution part 1: Cisco Enterprise Agreement
Insight initially won the contract in 2018 with a multi architecture Cisco® Enterprise Agreement. This solution unified the health department’s communications licensing, with phones and Webex®, as well as Unified Contact Center Enterprise (UCCE) and Cisco Digital Network Architecture (DNA), licensing under one agreement.
The Cisco Enterprise Agreement was a huge victory for the health department. It gave the client complete transparency into their licensing management under one portal, increased license consumption efficiency and enabled them to improve project completion times. The health department would no longer have to experience software downtime due to incomplete licensing.
And, there was an added security benefit with the Cisco DNA licensing. The software subscription is always up to date with the latest security patches, protecting the department’s network from the most sophisticated security threats.
It’s estimated that with this new combined software licensing, the client saved 40-60% in total cost of ownership and increased the ease of management.
The solution part 2: Cisco Security Suite
Fast forward to 2021, when the client’s software licensing was up for recompete. Because of the long-standing relationship between Insight and the county health department, as well as their previous positive experience with the Cisco Enterprise Agreement, the client trusted Insight with a new five-year contract and added the Cisco Security Enterprise Agreement.
With the Cisco Security EA, they have access to the entire Cisco Security Suite, which drastically improves their security posture. And, with an average of 3.3 million health records breached worldwide from June 2020 through June 2021, and hacking being a leading cause1, the need for increased measures was an absolute necessity.
A renewed focus toward planning for the future
The health department is benefiting from fixed pricing for the term of the contract, avoiding repetitive buying cycles with unsteady pricing. Plus, a 20% additional growth allowance is included in the initial purchase. Transparency through the smart licensing portal shows who consumed the license and allows them to run reports with a full history and inventory of what they own.
With the assurance of fortified security and seamless real-time license consumption, the health department can fix their eyes toward the future. They’re focused on improving outcomes for their 750,000 patients and doing it within their county budget.