The digital workplace is the future of business.
In 2019, collaboration technologies will become more important than ever with the evolution of software such as Microsoft Teams and Cisco Webex. The ubiquity of these powerful tools almost guarantees these changes will impact how we develop content, share ideas and interact with our teammates. The result will be seamless, immersive digital experiences.
On that front, Insight is moving in a positive direction with a focus on both digital workplace and managed workplace capabilities. We have a respectable position in the industry with more than 40,000 buying clients who come to us for IT products and services. So a strategic approach for us is to offer transformational capabilities to help both big and small clients achieve a digital workplace and manage those cloud-centric, modernized architectures.
This is crucial to ensuring the viability and continued success of our clients. We’ve finally tipped beyond a point where enterprises across industries aren’t just dabbling in cloud architectures — they’re now the de facto.
This move toward cloud-centric environments, coupled with the convergence of devices, means many employees can now be as productive on their phones as they are on their PCs. And in the face of growing talent shortages, organizations are quickly realizing the advantages of providing modernized architectures and technology.
Just a few years ago, the idea of working “anywhere, on any device” was well ahead of its time. But in 2019, you’ll see that idea really manifesting. People will be waking up realizing they only work within specific, persona-based digital workspaces such as Microsoft Teams and can do so on any device.
This is the year when digital agility will really start to culminate for end users, and I suspect most will be able to look back to recent years and see how differently they interacted with their work. I think employees will often question how they got by without a digital workspace like Microsoft Teams or Cisco Webex Teams.
Device and services acquisition is changing.
Consumption for clients of Anything as a Service (XaaS), particularly where services, infrastructure and devices are bundled together, will increase more in 2019 than it has in the past two years.
And the launch of Microsoft Managed Desktop and emphasis on Microsoft’s Cloud Solution Provider (CSP) model are indicators of what’s coming. All sorts of combinations of device, licensing, infrastructure and services will exist, and suppliers that offer the most elasticity will win.
Businesses are interested in managed services offerings that allow them to transition to modern technologies and the architectures Original Equipment Manufacturers (OEMs) are moving to. I’m talking about cloud-centric, analytics-rich productivity and collaboration technology that allows users to work best for their personas and have technology experiences at work that mirror their personal computing lives.
Insight assesses, designs, implements, migrates and manages end-user and endpoint technologies and is placing extra focus on unified management tools, as we believe the convergence of mobile and PC devices and operating systems is at hand.
The provisioning of devices — specifically the operating systems and architectures they use — is so cloud-centric and prolific that you can now provision a device directly out of the box and have it integrated and on the network instantaneously. In the past, that task required shipping devices, and lots of labor and time to achieve.
Today, Insight can easily provision and manage cloud architecture for our clients. Because OEMs are providing subscription-based licensing models, we can deliver, change and decommission architecture and compute very quickly and do different things with them. Clients aren’t bound to those old legacy licensing agreements.