Article The Employee Self-Service IT Experience Just Got a Lot Smarter

When you think of a self-service IT experience, what comes to mind? Do you picture a 1990s-inspired dashboard with a user forum where IT requests go to die? Many of us can recall a time when a company program was rolled out internally with great intentions and a lot of excitement, but it didn’t serve the purpose of you — the end user.

By Amanda Best / 22 Feb 2018 / Topics: Modern workplace