By Insight Editor / 20 Oct 2021 / Topics: Collaboration
Facts at a glance
Client industry:
Telecom
Challenge:
Our telecom client needed to deploy Google Pixelbooks to clinicians across Canada during the pandemic. They needed a partner who could provide devices, configure, package with additional accessories and deliver everything directly to their end users.
Solution:
Insight proposed a turnkey solution where we assisted in the selection of devices that met their requirements, provided demos for testing and facilitated collaborations with Google and other vendors.
Results:
To meet the needs of our telecom client, Insight was able to:
- Find devices within budget that were compatible with their existing apps and had adequate trackpad functionality
- Warehouse equipment and provide account management services
- Ship and deliver devices according to the client’s desired rollout schedule
Solution area:
Insight’s Connected Workforce solutions are a suite of end-user compute offerings designed to simplify IT management while improving connectivity and collaboration.
Digital transformation efforts take time and effort. These efforts get much more difficult when your company suddenly makes the shift to remote work. This is what our telecom client was experiencing when the pandemic hit. With over 65,000 employees in their workforce across Canada, our client needed a way to ensure they all had the necessary tools and devices to work anywhere.
The limited resources available during COVID-19 was making it difficult for their previous partner to meet both their device and project management needs. On top of that our client was dissatisfied with the level of service they had been receiving from their previous supplier.
This telecom supplier was already connected to Insight. Our growing relationship with them was well-positioned to displace their existing vendors. After chatting with the client, we learned that they were looking for assistance in selecting new technologies based on their specifications.
They were looking for devices that were compatible with their existing apps and had great trackpad functionality at a decent price and availability. Ideally, their value-added reseller would meet the requirement of being a National Partner with warehousing capability and experience in account management.
Insight provided comprehensive solutions that met all their requirements, and more.
To ensure we met their needs, Insight was involved right from the start. First, we assisted in the selection of devices that met their requirements. Next, we provided demos for testing and facilitated collaborations with Google to ensure that each app or product we recommended was compatible with their needs.
Once everything had been selected, we warehoused the equipment, shipped and delivered according to the client’s rollout schedule. In the end, we were able to deliver a successful project and all end users received their required devices on time.
