Let’s do big things together.

Let's connect

Simplify and manage end-user environments with comprehensive solutions from Insight — built on industry best practices and tailored to each unique environment. We’ll help you:

  • Improve the end-user experience.
  • Reduce end-user support costs.
  • Eliminate shadow IT and reduce associated risk.
  • Increase stability via program governance.

IT support for the modern workforce

Today’s workforce includes some of the most digitally savvy end users in history, newly remote workers, and hybrid workers who have been on- and off-site for decades. How do you ensure your end-user support meets diverse needs and delivers on key business requirements?

Get the features you need with Insight’s service desk:

  • 24/7/365 level 1-3 support
  • ITIL and SLA-based service delivery
  • Multilingual and international service desk support
  • Live support available through chat or phone
  • Automation and self-service capabilities
  • Knowledge base management
  • On-demand dashboards and scheduled reports

Service desk: IT support that drives results

Our dedicated specialists will transform your business by working as an extension of your team. We’ll help empower your employees no matter where they work with self-service options that are convenient, scalable and certified.

Tech Hub: Improving virtual support for advanced issues

How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.

Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.

How Tech Hub works

You’ll be able to offer employees personalized IT support that mirrors the office experience. End users can get assistance virtually, in-person or through device exchange kiosks. With Tech Hub, you’ll be able to offer support that includes:

  • Flexible virtual support options
  • Efficient responses to break/fix events
  • Faster issue resolution for the hybrid workforce
  • Improved employee satisfaction and net promoter scores

Managed workplace services that drive results

We’ve helped IT organizations across every industry increase reliability, boost flexibility and transform end-user support.

Self-service icon

10-15% ticket reduction via actionable self-service portal with knowledge bases

Customer satisfaction icon

15-20% CSAT increase via enhanced channels and lower mean time to resolution

Call resolution icon

10-15% increase in first call to resolution via knowledge management best practices

Productivity icon

9-hour productivity increase on average per employee per year

Cost reduction icon

20-25% cost reduction by end of contract compared to year one

Build your modern workplace.

We’ll help you design and implement a comprehensive modern workplace strategy, so you can remain competitive and attract and retain top talent. Connect with our specialists to start your workplace transformation journey.


Let's connect

Let's connect