By Insight Editor / 30 Jul 2024 / Topics: User Experience (UX)
Facts at a glance
Client industry
Public Sector
Challenge:
Landgate, a statutory authority in Western Australia, manages land and property information. It provides accurate location data for agriculture, emergency services, and land use planning.
The organisation has a strong community of non-technical staff or ‘citizen developers’ using Power Platform to create apps and automate tasks, improving productivity and filling system gaps. Citizen developers were grappling with issues around processes and governance due to unstructured adoption and lack of best practice guidance.
Key Solutions:
Insight conducted a Power Platform maturity assessment and developed a best practice delivery model for Landgate. They created governance frameworks, provided guidance on establishing a Power Platform Centre of Excellence, and built a knowledge exchange community through the Citizen Developers Hub.
Download the full client story
- Maturity Assessment: Identified strengths and improvement areas via SWOT analysis.
- Strategy Alignment: Presented a strategy aligning with Landgate’s vision.
- Centre of Excellence: Established roles and responsibilities for sustainable administration.
- Citizen Developers Hub: Facilitated knowledge sharing and training opportunities.
- Technical Guidance: Optimised licensing, configuration, data sourcing, and DLP policies.
Landgate has a robust Power Platform citizen developer community of non-technical staff using the technology to create apps and automations to streamline individual or team processes. These include automations of repetitive and time-consuming tasks such as printing processes and apps built for personal productivity or to address gaps in core systems.
Citizen developers were grappling with issues around processes and governance. These challenges included:
Insight’s approach to addressing Landgate’s needs was to:
Insight provided a detailed Power Platform Maturity Assessment for Landgate. Following this, Insight presented a robust strategy to align with Landgate’s vision.
With Insight’s advice, Landgate established a Power Platform Centre of Excellence, defining roles and responsibilities for the platform’s sustainable administration. Insight’s tailored delivery model addressed the diverse needs of Landgate’s citizen developers.
Insight also helped to build a Citizen Developers Hub within Landgate’s intranet to facilitate knowledge sharing, provide process guidance and announce training opportunities.
The benefits of Insight’s new Power Platform governance framework include:
These improvements have translated into practical benefits and impacts for the teams at Landgate. Since March 2024, Landgate has seen 20 new early adopters a month start to use the tool to innovate and streamline processes. Adoption continues to increase monthly. The Citizen Developers Hub is already proving to be a hotbed of innovation, with a new idea emerging almost weekly from discussions occurring on the forum.
