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Water corporation named a 2020 sitecore experience award honorable mention in ‘most impactful human connections in a changing world’ category for work with insight

Sydney, Australia, Sept. 15, 2020 – Insight today announced, its work with customer, Water Corporation, has been named a Sitecore Experience Award (SEA) Honorable Mention in the ‘Most Impactful Human Connections in a changing world’ category. The organisation was recognised for their web project and vision for a more modern, consolidated web experience solution, to support their 1.3 million customers with self-service, promote more sustainable water usage, reduce enquiries to its call centre, and ultimately deliver a far more engaging and effective digital experience. 

The Sitecore Experience Awards 2020 recognise brands that have built truly customer-centric digital experiences with Sitecore® technology. The SEAs are awarded to Sitecore customers and their partners whose entries clearly demonstrate that their Sitecore solution delivers an outstanding experience for all users from partner developers and internal customer marketers to business and IT users and end-user customers. 

“Water Corporation has realised benefits within weeks of launching their new website and have been able to respond quickly to provide new financial relief services online following the outbreak of COVID-19. The new website is built on the Sitecore Experience Platform, utilising Microsoft Azure infrastructure, providing a seamless and frictionless digital experience for customers. We are proud to have supported Water Corp on this project and the early benefits they have seen on customer engagement online.”, says Phil Rickson, Executive General Manager – Services APAC, Insight 

“In recent months, our world was forced to accelerate all digital efforts, making it more important than ever to make impactful human connections across channels as people look to navigate a shift to digital-first engagement,” said Paige O’Neill, CMO, Sitecore. “The Sitecore Experience Awards celebrate some of the world’s leading brands and organisations who are using Sitecore technology to make essential connections with their audiences online by delivering relevant experiences through numerous different channels.”  

SEA 2020 Honorable Mentions were selected as they demonstrated to the judges that they used Sitecore solutions to make notable impact in terms of experience or content management.

Through the rigorous selection process, each entry was judged by a panel of Sitecore leadership from that entry’s region. There are five regions that evaluated and approved all regional selections based on specific selection and scoring criteria.

Learn more about the Sitecore Experience awards here.