How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.
Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.
Tech Hub provides:
Flexible virtual support options
Efficient responses to break/fix events
Faster issue resolution for the hybrid workforce
Improved employee satisfaction and net promoter scores
Flexible choices for resolving challenges include:
Virtual, one-on-one assistance
In-person support by appointment or walk-up
Device exchange through kiosks, vending or lockers
How Tech Hub works
Tech Hub gives you the ability to deliver personalized IT support that mirrors the office experience. For advanced issues, staff can remotely connect through your organization’s video collaboration tool. End users can directly schedule an appointment via Microsoft Bookings, or a service desk agent will escalate tickets.
Connectivity and security
Rapid device replacement
Our dispatch add-on services help you minimize downtime when an issue can’t be resolved remotely.
Flexible support options
All businesses, departments and teams have unique technology needs. Our broad portfolio helps you modernize processes and drive efficiencies with customizable solutions, including:
Convenient self-service and live support options reduce ticket escalations to decrease resolution times and costs.
We’ll help you construct a comprehensive modern workplace strategy, so you can remain competitive and attract and retain top talent. Connect with our specialists by completing the contact form or using one of the options below.