In a survey conducted by The Harris Poll on behalf of Insight Enterprises, 405 U.S. directors and higher-level business leaders spoke up. They shared their top concerns and ambitions for integrating generative AI tools in the workplace.
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Are organizations ready for the generative AI revolution?
Professionals are keen to adopt generative AI at their company to improve productivity and customer service. However, concerns around quality and security are ever present.
8 in 10 companies have generative AI policies and/or strategies established or in the works.
Top reasons professionals say their organization would adopt generative AI technologies within the next three years:
72% improve employee productivity (humans working in collaboration with generative AI)
66% improve customer service (such as with chatbots)
53% assist with research and development
50% automate software development or testing
At least 40% of business leaders also plan to implement generative AI to:
Top 5 concerns professionals have about generative AI in the workplace:
51% quality & control (such as misinformation and/or deep fakes)
49% safety & security risks (such as cyberattacks and data breaches)
39% limiting human innovation (such as the workforce relying too heavily on generative AI technologies)
38% human error (for example, lack of understanding how to use the tool or causing accidental human-driven data breaches)
38% cost of implementation/budgetary constraints
About 1 in 4 professionals (26%) are concerned about workforce displacement.
Which roles do professionals believe could (or will) be replaced by generative AI?
44% analyst/data scientist
37% software developer
37% software tester
32% financial operations (such as accountants, bookkeepers or procurement)
30% communications (such as content creation, technical writing, PR or marketing)
Just 10% say they don’t see any roles at their organization being replaced or reduced by generative AI.
“We have to treat generative AI tools like they’re junior associates. They need coaching, training, oversight and intervention. We don’t have it all figured out yet, but there’s an enormous opportunity to get our teammates out of soul-sucking work.”
- Joyce Mullen, Insight President & CEO